Frequently Asked Questions

Take a free trial class, and you will not only learn our methodology but also experience it.

“Call bottom Book a free trial class”

1- We will have an introductory conversation via Ayotree or phone call with you to learn about your specific needs, motivations, and expectations and answer any questions.

2- We will invite you to take a free 45-minute trial lesson.

3 - If you have some knowledge of Spanish, we will send you a test assessment before the trial.

4 - After that, you schedule the classes at your convenience and pay for four lessons in advance.

We use Ayotree, a learning management system (LMS) and school management software. It works on computers, laptops, and phones. You do not need to download any app.

You will need a reliable internet connection.
You can access the virtual classroom on a computer, tablet, or smartphone.
You will require a device with speakers, a camera, and a microphone.

You can pay directly on Ayotree via PayPal or credit card (Visa and Master)
You can pay via Zelle. Our payment information Nancy Penaloza, nancyp@novaspanish.com
If you need to pay with a different method, just let us know, and we can evaluate it.

Our offer is a package of four lessons. If you have a specific need, we can discuss it.

You decide the number of classes per week. We recommend a minimum of two lessons per week.

You can set the classes or book them at your availability.

If you need to cancel a class, you must do it 24 hours before it starts to avoid charges. You need to text (346) 247-9306 or send an email to nancyp@nocaspanish.com.

If you cancel a class on time, you can mix it up.
You won't be able to reschedule a late cancellation class.

If you need to discontinue the course, you must send an email or a text message 24 hours before the next scheduled class; otherwise, you must pay for it.

If you discontinue the course before completing the paid classes, we will reimburse you the remaining amount if we receive the notification according to the cancellation policy.